Assistant Village Manager

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives

We are seeking two new Assistant Village Managers to join our team!

• 1 Full-Time Permanent Position supporting Kingsford Smith Retirement Village in North Richmond
• 1 Full Time Permanent position supporting 2 villages in close proximity – The Lakes of Cherrybrook and Rowland Retirement Village (Galston)
  
  

Working closely and collaboratively with the village manager, you will:

• Create a thriving community experience by coordinating social events, supporting resident wellbeing and helping individuals connect with meaningful activities.
• Be the heartbeat of daily Village operations, partnering with the Village Manager and providing warm, professional support at reception when needed.
• Build trusted relationships with residents, committees and stakeholders, acting as a positive ambassador for RSL LifeCare.
• Keep our standards high through accurate documentation, policy updates, compliance oversight and commitment to safety.
• Drive continuous improvement by supporting projects, refining processes and contributing to a well‑run, welcoming Village environment.
• Support key administrative functions, including correspondence, record management, meeting preparation and assisting with budgeting.

About you:

• Previous relevant experience in a customer-focused role
• Excellent people and communication skills, both written and oral and the ability to interact with residents with respect and empathy.
• Demonstrated ability to prioritise and work under minimal supervision
• Experience building positive relationships with key stakeholders, clients, colleagues and service providers
• Resilience, strong commercial acumen and highly organised
• A good understanding of the Retirement Villages Act or willingness to learn.
• You can confidently manage administrative responsibilities.
• You possess a proficiency in Windows, Excel, and PowerPoint, along with the ability to quickly learn other systems.
• You are self-starter, capable of working independently, thinking creatively, and demonstrating soft sales and customer service skills.

Benefits of working for RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave.

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.